Shipping and Delivery Policy

SHIPPING AND DELIVERY POLICY

1. Purpose and Scope
   This Shipping and Delivery Policy has been prepared to inform customers (“Buyer”) about the shipping and delivery processes of orders placed through [website address] (“Site”).

The Seller is responsible for delivering the ordered products completely, intact, and in accordance with the specifications stated in the order. This policy is applied together with the Distance Sales Agreement and the relevant legislation.

2. Delivery Area
   Orders are generally delivered within the borders of Turkey via courier companies contracted by the Seller.

In the case of international shipping, delivery times, shipping costs, and conditions are specified separately during the order process.

3. Order Preparation Time
   Orders are prepared and delivered to the courier company within 1–3 business days after payment confirmation.
   Preparation time may vary for out-of-stock products or those requiring special supply.
   This period may be extended during official holidays and high-demand campaign periods.
4. Delivery Time
   Orders shipped are usually delivered within 1–5 business days, depending on the delivery address.
   Delivery times may vary due to courier company workload, weather conditions, and regional differences.
   The Seller is not responsible for delays caused by force majeure events.
5. Shipping Costs
   Shipping costs may vary depending on the order amount, product weight, and volume.
   Free shipping may be applied during certain campaign periods or for orders exceeding a minimum order amount.
   The current shipping cost is clearly displayed on the payment page.
6. Order Tracking
   When your order is shipped, a tracking number will be provided to you via email and/or SMS.
   You can track your shipment through the website of the relevant courier company.
7. Precautions During Delivery
   Please check the package carefully upon delivery.
   Do not accept damaged, incomplete, or opened packages, and request the courier to prepare a delivery report.
   For products received without a report, the Seller may not accept responsibility for damages caused during shipping.
8. Address Information and Undeliverable Orders
   The address information provided by the Buyer must be correct and complete.
   In cases of absence, incorrect address, or refusal to receive the order, the product will be returned to the Seller.
   If re-shipment is required, the shipping cost will be borne by the Buyer.
9. Liability and Other Provisions
   The Seller is responsible for the process until the order is handed over to the courier company.
   Responsibility for delays caused by the courier company lies with the relevant courier.
   The Seller reserves the right to change the courier company if deemed necessary.
10. Contact
    For any questions or requests regarding shipping and delivery processes, you can contact us:

Email: [email address]
Phone: [phone number]
Address: [company address]